Service Company

Automated Reminders The Problem

95-day DSO due to inconsistent follow-up The Minor Change: Set up automated payment reminders at days 25, 32, and 40 The Result: DSO dropped from 95 to 68 days, worth $180,000 in improved cash flow The Cost: 4 hours of email system setup

Streamlined Dispute Resolution The Problem

88-day DSO caused by unresolved invoice disputes The Minor Change: Introduced a shared dashboard for tracking and resolving billing issues in real-time The Result: DSO reduced from 88 to 62 days, unlocking $240,000 in working capital The Cost: One day of internal setup and staff training.